Frequently Asked Questions

Click the Sign Up button in the top right corner and fill in your name, email, and password. You can also sign up instantly using your Google, GitHub, Discord, or Facebook account by clicking the respective social login button. After registering, you'll receive a verification email to confirm your account.

Social login (Google, GitHub, Discord, Facebook) lets you sign in with one click without creating a separate password. Your profile information is automatically filled in, and you can still link additional social accounts later. It's faster, more secure, and you don't have to remember another password.

Email verification ensures your account is secure and helps us send important notifications about your learning progress. Check your inbox for a verification email after signing up. If you don't see it, check your spam folder or request a new verification link from your account settings.

Go to your Profile page from the user menu (click your avatar in the top right). You can update your name, bio, location, timezone, preferred learning languages, and profile visibility settings. Changes are saved automatically when you click Save Profile.

Visit your Profile page and click on your current avatar or the Change Avatar button. You can upload a new image (JPG, PNG, or WebP, max 2MB) or generate a colorful avatar from your initials. Your new avatar will appear across the platform immediately.

Navigate to Settings from the user menu, then go to the Security tab. Enter your current password, then type your new password twice to confirm. We recommend using a strong password with at least 8 characters, including letters, numbers, and symbols.

Yes, you can permanently delete your account from Settings → Account tab. Click Delete Account at the bottom of the page. This action is irreversible and will delete all your progress, vocabulary, and personal data. You'll receive a final confirmation email before deletion is complete.

Go to Settings → Security tab and click Enable Two-Factor Authentication. Scan the QR code with an authenticator app like Google Authenticator or Authy, then enter the 6-digit code to confirm. After enabling 2FA, you'll need to enter a code from your authenticator app each time you log in.

Click Forgot Password? on the login page, enter your email address, and we'll send you a password reset link. Check your email (including spam folder) and follow the link to create a new password. Reset links expire after 60 minutes for security reasons.

After creating your account, you'll be guided through a quick onboarding process. Select your target language, set your current proficiency level (A1-C2), choose your learning goals (daily study time), and pick your interests. Then explore your personalized dashboard with recommended videos and learning paths.

During onboarding or from Settings → Learning tab, select your target language from our available options. You can also set your native language to get better translations and explanations. SubLearn supports multiple languages including English, Spanish, French, German, Japanese, Korean, and more.

Go to Settings → Goals or click Edit Goals on your dashboard. Set your daily XP target (e.g., 50 XP = 15 minutes), choose your study streak goal, and select which days of the week you want to study. You can adjust these anytime as your schedule changes.

Your Dashboard is your learning hub. The top shows your current streak, daily XP progress, and level. Below you'll find Continue Learning (resume where you left off), Recommended Videos, Daily Challenges, and Learning Path Progress. Use the sidebar to access Videos, Vocabulary, Exercises, and more.

SubLearn uses the CEFR scale (Common European Framework of Reference): A1-A2 (Beginner), B1-B2 (Intermediate), and C1-C2 (Advanced). Each level has specific skills and vocabulary. Content is tagged by difficulty so you can find videos and exercises that match your current level.

From your dashboard, click any Recommended Video or go to Videos in the sidebar. Use filters to find content at your level. Click a video thumbnail to open the player with interactive subtitles. Click any subtitle word to see translations, save to vocabulary, and get AI explanations.

After watching a video, you'll see Practice Exercises based on that content. Or go to Exercises in the sidebar and choose from Sentence Builder, Matching Pairs, Dictation, Conversation Practice, and more. Each exercise type helps develop different skills (grammar, listening, speaking).

The onboarding wizard helps personalize your experience. You'll select your target language, proficiency level, learning goals, and interests (e.g., business, travel, culture). Based on your choices, we'll recommend videos, create a starter learning path, and suggest daily study routines. You can skip or redo onboarding anytime from Settings.

Start with the Beginner Foundations learning path, which includes A1-A2 level videos with basic vocabulary and grammar. Watch videos with subtitles, save new words to your vocabulary, complete exercises after each video, and review flashcards daily. Aim for 15-30 minutes per day to build consistency and maintain your streak.

Go to the Videos page and use the Difficulty filter to select your CEFR level (A1-C2). You can also filter by Category (culture, business, entertainment), Language, and Duration. Videos show difficulty tags (Beginner/Intermediate/Advanced) in their thumbnails.

Most videos include subtitles in both the target language (for reading practice) and your native language (for translation). You can toggle between subtitle modes using the CC button in the player: target only, native only, both (dual subs), or off. AI-powered translations are available for 30+ languages.

Use the player controls to adjust playback speed (0.5x to 2x), toggle subtitles, and skip forward/back. Click any subtitle word to pause and see its translation. Use Loop Mode to repeat difficult sections. Keyboard shortcuts: Space (play/pause), Arrow keys (skip), S (toggle subs).

Videos are grouped into categories like Culture & Society, Business & Career, Entertainment & Media, Science & Technology, Travel & Geography, and more. AI automatically categorizes content based on topic, or you can browse by manually tagged categories. Filter by category on the Videos page.

Click the Bookmark icon (or Add to Library button) on any video to save it. Your saved videos appear in My Library accessible from the Videos page or your dashboard. You can also create custom playlists to organize videos by topic, difficulty, or learning goal.

Content difficulty is determined by vocabulary complexity, speech rate, sentence structure, and topic abstraction. AI analyzes subtitles and assigns CEFR levels (A1-C2). You can also see average vocabulary difficulty and new words count in video details.

Yes! Click any word in the subtitles to see an instant translation popup with definition, pronunciation, and example sentences. The video pauses automatically so you don't miss anything. You can save the word to your vocabulary with one click or ask the AI for more context.

SubLearn tracks your watch progress for each video automatically. A progress bar appears on video thumbnails showing how much you've watched. Resume watching from where you left off by clicking Continue Watching on the dashboard. Completed videos are marked with a checkmark and award completion XP.

Currently, videos require an internet connection to stream. However, you can download subtitles and vocabulary lists for offline study. Plus/Pro subscribers can enable lower quality streaming for slower connections. We're working on offline video downloads for future updates.

Click any word in video subtitles and select Add to Vocabulary from the popup. Words are automatically added with context (the sentence they appeared in), translation, and pronunciation. You can also manually add words from the Vocabulary page by clicking Add Word.

SRS is a proven learning technique that shows you flashcards at increasing intervals based on how well you remember them. Words you struggle with appear more often, while mastered words appear less frequently. This optimizes long-term retention and makes studying efficient. SubLearn uses a modified SM-2 algorithm.

New words appear the next day, then after 3 days, 7 days, 14 days, 30 days, and so on if you rate them Easy. If you rate a word Hard or Forgot, the interval resets and it appears sooner. Your Due Reviews counter shows how many cards are ready to study today.

Choose from several study modes: Recognition (see target word, recall meaning), Recall (see native word, recall target), Listening (hear pronunciation, type word), Context (fill-in-the-blank sentences), and Speed Round (rapid-fire review). Mix modes for comprehensive practice.

After revealing a flashcard answer, rate how well you remembered: Forgot (show again today), Hard (short interval), Good (normal interval), or Easy (long interval). Be honest with ratings—this helps the SRS algorithm schedule reviews at the optimal time for retention.

Yes! Create custom Vocabulary Lists to organize words by topic, difficulty, or lesson. Go to Vocabulary → Lists and click Create List. Add words to lists from the vocabulary page or when saving words from videos. Lists can be shared with study groups.

Absolutely. Go to Vocabulary → Export and download your words as CSV, Anki deck, or PDF. Exports include word, translation, pronunciation, context sentence, and SRS stats. This is great for backup or importing into other study tools.

A word is considered Mastered after you rate it Easy multiple times with long intervals (typically 30+ days between reviews). Mastered words still appear occasionally to prevent forgetting, but much less frequently. You can see your mastered word count and mastery rate in your Vocabulary dashboard.

Yes! Click Add Custom Card in the Vocabulary page. Enter the target word, translation, pronunciation (IPA or audio URL), example sentence, and optional image. Custom cards follow the same SRS schedule as auto-generated cards. This is useful for specialized vocabulary or phrases not in video content.

Sentence Builder exercises help you practice grammar and word order. You're given a sentence in your native language and shuffled words in the target language. Drag and drop words to build the correct sentence. Great for learning sentence structure and reinforcing vocabulary in context.

Matching Pairs tests your vocabulary recognition. You'll see cards with target language words and native language translations mixed up. Click two cards to flip them—match all pairs to complete the exercise. Perfect for quick vocabulary review and visual memory training.

Dictation exercises improve listening skills. Listen to a native speaker phrase or sentence and type exactly what you hear. You can replay audio multiple times and reveal hints (first letter, word count). This develops ear training and spelling accuracy simultaneously.

Conversation Practice uses AI to simulate real dialogues. Choose a scenario (ordering food, asking directions, job interview), then have a text or voice conversation with an AI partner. Get instant feedback on grammar, vocabulary, and naturalness. Pro plan includes unlimited AI conversations with GPT-4o.

Boss Battle is a timed challenge where you fight enemies by answering rapid-fire questions (translations, fill-in-blanks, multiple choice). Each correct answer deals damage; wrong answers make you lose health. Defeat the boss to earn bonus XP and rare achievement badges. Higher difficulty = better rewards.

Shadowing improves pronunciation and fluency. Listen to a video clip with subtitles, then record yourself repeating it immediately after. The AI analyzes your pronunciation, intonation, and timing, giving feedback on accuracy. Practice shadowing daily to sound more natural and confident.

Exercise difficulty adapts to your level based on your recent performance, vocabulary knowledge, and content CEFR level. If you consistently score high, exercises become harder (faster timers, more complex sentences, less hints). Struggling learners get more support and simpler content.

Exercises are scored on accuracy (correct answers), speed (time taken), and hints used. Perfect runs (100% accuracy, no hints) earn bonus XP. Your score determines XP rewards and achievement progress. View detailed stats (accuracy rate, average time, improvement trends) in your Progress page.

Study consistently (daily practice beats long weekly sessions), mix exercise types (don't just do one type), review mistakes (incorrect answers are learning opportunities), use hints strategically (for learning, not just completion), and practice active recall (try to remember before revealing answers). Quality over speed!

Learning Paths are structured courses that guide you through curated videos, exercises, and milestones. Each path has a specific goal (e.g., "Business Spanish A2," "Travel Japanese," "French Grammar Foundations") and includes lessons in a recommended order. Paths ensure comprehensive skill development.

Go to Learning Paths in the sidebar, browse available paths filtered by language and level, then click Start Path. You can join multiple paths simultaneously. Your active paths appear on your dashboard with progress bars. You can pause or leave a path anytime without losing progress.

Progress is tracked by completed lessons (videos watched + exercises passed). Each lesson must be completed before unlocking the next. You'll see a progress bar showing percentage complete and estimated time remaining. Completing lessons earns path-specific XP bonuses and milestone achievements.

Each lesson includes a video and required exercises. Watch the video to 90%+, then complete all exercises with 70%+ accuracy to mark the lesson complete. Some lessons have quizzes or challenges that must be passed. Completed lessons are marked with a checkmark.

SubLearn analyzes your proficiency level, learning goals, interests, and progress history to recommend paths. Check your dashboard for Recommended Paths. You can also take a Placement Quiz from the Learning Paths page to get personalized suggestions based on your current skills.

Yes! While we provide curated paths, you can create a Custom Study Plan from Settings → Learning. Choose specific topics, skills (listening, speaking, reading), and content types. Set daily/weekly goals and schedule study sessions. Custom plans give you flexibility while maintaining structure.

Paths are tagged with CEFR levels: A1 (beginner), A2 (elementary), B1 (intermediate), B2 (upper intermediate), C1 (advanced), C2 (mastery). Each path focuses on skills appropriate for that level. Completing a path at your level prepares you for the next level's content.

Absolutely! You can pause, leave, or switch paths anytime from My Paths. Your progress is saved, so you can return later. Active paths appear on your dashboard; paused paths are in Paused Paths. We recommend focusing on 1-2 active paths at a time for consistent progress.

You earn XP for every learning activity: watching videos (+10-30 XP), completing exercises (+15-50 XP based on difficulty), reviewing flashcards (+5 XP per card), maintaining streaks (+bonus XP), and finishing learning paths (+100-500 XP). XP accumulates to increase your user level, unlocking perks and rewards.

Accumulate XP to reach level thresholds. Each level requires progressively more XP (Level 2 = 100 XP, Level 5 = 500 XP, Level 10 = 2,000 XP, etc.). Leveling up unlocks profile badges, new avatar customizations, exclusive content, and leaderboard prestige. Your current level and progress bar are always visible on the dashboard.

Achievements are unlocked by completing challenges like "Watch 10 videos," "7-day streak," "Master 100 words," or "Perfect Boss Battle." Each achievement awards a badge with a rarity tier: Common, Rare, Epic, or Legendary. Badges appear on your profile and earn bonus XP. Check Achievements page for all available challenges.

Badge rarity indicates difficulty: Common (easy tasks like first video), Rare (moderate effort like 30-day streak), Epic (significant achievement like 1000 words mastered), Legendary (exceptional feats like 365-day streak). Higher rarity badges give more XP and appear with special visual effects on your profile.

The Leaderboard ranks learners by XP earned in the current week/month/all-time. Compete globally or filter by language, level, or friends. Top performers earn Leaderboard Badges and appear in the Hall of Fame. Leaderboards reset weekly to give everyone a fair chance at the top spots.

Daily Goals are personalized XP targets (e.g., 50 XP = 15 minutes of study). Set your goal from Settings → Goals. Meeting your daily goal earns bonus XP and maintains your streak. A progress ring on the dashboard shows today's progress. Adjust goals anytime to match your schedule.

A streak counts consecutive days you meet your daily goal. Streaks motivate consistency and unlock streak-based achievements. Your streak is displayed on the dashboard with a flame icon. Miss a day and your streak resets to zero. Plus/Pro subscribers get one Streak Freeze per month to protect streaks on rest days.

Challenges are time-limited tasks like "Weekend Warrior" (study Saturday + Sunday), "Vocabulary Surge" (add 20 words in 24 hours), or "Marathon Monday" (earn 200 XP in one day). Completing challenges awards bonus XP and exclusive badges. Check Daily Challenges on your dashboard for active challenges.

Rewards include XP bonuses, achievement badges, avatar customizations (unlockable profile borders, icons), leaderboard prestige, and milestone certificates (downloadable for LinkedIn). Plus/Pro subscribers also earn AI action credits and exclusive content access as level-up rewards.

Free: 5 videos/day, basic exercises, limited AI (5 actions/day). Plus ($9/mo): Unlimited videos, all exercise types, 50 AI actions/day, ad-free, streak freeze. Pro ($19/mo): Everything in Plus + GPT-4o AI, unlimited AI actions, priority support, early features, offline downloads, custom learning paths. See Pricing page for full comparison.

Go to Settings → Subscription and click Upgrade. Choose Plus or Pro, select billing frequency (monthly or annual), enter payment details, and confirm. Your upgrade activates immediately, and you'll only pay the prorated amount for the current billing cycle. Cancel anytime.

Yes. Go to Settings → Subscription and click Change Plan or Cancel Subscription. Downgrades/cancellations take effect at the end of your current billing period—you keep Pro/Plus features until then. No refunds for partial months, but you won't be charged again.

We offer a 14-day money-back guarantee for first-time subscribers. If you're not satisfied, request a refund within 14 days of your initial purchase from Settings → Billing → Request Refund. Renewals are non-refundable, but you can cancel anytime to prevent future charges.

We accept credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, and Google Pay via our secure payment processor (Stripe). Payment info is encrypted and never stored on our servers. Update payment methods anytime from Settings → Billing.

Yes! Annual plans offer 2 months free. Plus Annual: $90/year (vs. $108 monthly = $18 savings). Pro Annual: $190/year (vs. $228 monthly = $38 savings). Annual subscribers are billed once per year and can cancel anytime with prorated refunds for unused months (first year only).

New users get a 7-day Pro trial when signing up. Experience all Pro features (unlimited AI, GPT-4o, custom paths) for free. No credit card required to start the trial. After 7 days, you'll revert to the Free plan unless you choose to subscribe. Trial is available once per account.

AI actions include conversation practice, scene explanations, phrase hunter, and smart condensed mode. Free: 5 actions/day. Plus: 50 actions/day. Pro: unlimited. Actions reset daily at midnight (your timezone). Track usage from Settings → AI Usage.

Free and Plus users can buy AI Action Packs: 50 actions for $4.99 or 200 actions for $14.99. Purchased actions never expire and stack with daily limits. Buy from Settings → AI Usage → Buy More Actions. Pro subscribers get unlimited actions and don't need packs.

View and download all past invoices from Settings → Billing → Invoice History. Invoices are available as PDFs and include your account details, plan, billing period, and payment method. Invoices are emailed automatically after each payment for accounting and expense reports.

AI Conversation lets you chat with an AI partner in your target language. Choose a scenario (restaurant, travel, interview) or free chat. The AI responds naturally, corrects mistakes, and suggests better phrases. Pro subscribers get GPT-4o for more natural, context-aware conversations. Free/Plus use GPT-3.5.

Scene Explainer uses AI to analyze video scenes and provide cultural context, idiom explanations, and grammar breakdowns. Hover over any subtitle and click Explain Scene to get insights. Great for understanding cultural nuances, slang, and complex phrases that literal translations miss.

Phrase Hunter helps you find videos containing specific phrases or grammar patterns. Search for a phrase (e.g., "how much does it cost"), and AI finds videos with that phrase or similar expressions. Perfect for learning phrase usage in real contexts. Pro users get priority search and unlimited queries.

AI features consume actions from your daily quota. Free: 5/day, Plus: 50/day, Pro: unlimited. Conversation messages, scene explanations, and phrase searches each use 1 action. Track usage on your dashboard. Quotas reset at midnight. Plus/Pro users can also see AI usage analytics.

GPT-4o is OpenAI's most advanced model, providing more natural conversations, better cultural context, and accurate grammar explanations. Pro subscribers only have access to GPT-4o for all AI features. Free/Plus users use GPT-3.5, which is still highly capable but less nuanced.

Smart Condensed mode uses AI to create shorter versions of videos by removing filler words, long pauses, and repetitive content while keeping key learning points. Watch full content in 60-70% of the time. Enable from video player settings. Uses 1 AI action per video. Great for review sessions.

Our AI provides context-aware translations and explanations with 95%+ accuracy for common phrases. However, AI can occasionally misinterpret idioms or cultural nuances. We recommend cross-referencing critical translations. You can rate AI responses (thumbs up/down) to help improve accuracy. Pro users get GPT-4o for higher accuracy.

AI features support 30+ languages including Spanish, French, German, Italian, Portuguese, Russian, Japanese, Korean, Chinese (Simplified/Traditional), Arabic, Hindi, and more. Conversation quality varies by language—major European and East Asian languages have the best AI models. Check Supported Languages page for full list.

After each AI response (conversation, explanation, etc.), use the thumbs up/down buttons to rate accuracy. For incorrect responses, click Report Issue to send detailed feedback. Your reports help train better AI models. Pro users get priority feedback review and direct access to AI improvement suggestions.

Click the theme toggle button (sun/moon icon) in the top right corner of any page. Choose Light, Dark, or System (matches your device preference). Dark mode uses a cyan-blue theme with deep blue-black backgrounds for comfortable night learning. Your choice is saved automatically.

Go to Settings → Notifications to control email and push notifications. Toggle options for study reminders, streak warnings, weekly progress reports, new content alerts, achievement unlocks, and social activity. You can also set quiet hours when notifications are silenced.

Yes! Go to Settings → Interface and select your preferred language for menus, buttons, and instructions. This is separate from your learning language (target language). SubLearn interface is available in 15+ languages. Content subtitles and exercises remain in your learning language.

Enable Study Reminders in Settings → Notifications. Choose your preferred study time (e.g., 6:00 PM daily) and days of the week. You'll receive a gentle reminder email and/or push notification when it's time to practice. Reminders respect quiet hours and pause automatically if you've already met your daily goal.

Quiet Hours silence non-urgent notifications during your chosen time period (e.g., 10 PM - 8 AM). Set quiet hours in Settings → Notifications → Quiet Hours. Critical notifications (security alerts, billing issues) still come through. Great for uninterrupted sleep or focus time.

Yes. Go to Settings → Privacy → Export Data to download a complete archive of your SubLearn data: profile, progress, vocabulary, exercise history, video watch history, and achievements. Exports are delivered as a ZIP file with JSON and CSV files. Processing takes up to 24 hours for large accounts.

Control email frequency in Settings → Notifications → Email. Choose between All emails, Important only (security, billing), or None (except critical account emails). You can also unsubscribe from specific email types like newsletters and tips while keeping progress reports.

SubLearn includes keyboard navigation (tab through all controls), screen reader support (ARIA labels), high contrast mode, reduced motion (disable animations), adjustable font sizes, and subtitle customization (size, color, background). Enable features in Settings → Accessibility. We're committed to WCAG 2.1 AA compliance.

SubLearn works best on modern browsers: Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. We recommend using the latest browser version for best performance, security, and feature support. Internet Explorer is not supported. Mobile browsers (Chrome, Safari, Firefox) are fully supported on iOS 14+ and Android 8+.

Absolutely! SubLearn is fully responsive and optimized for phones and tablets. All features work on mobile: video playback, interactive subtitles, exercises, flashcards, and AI conversations. We recommend screen sizes 320px+ (iPhone SE and up). For the best mobile experience, add SubLearn to your home screen for app-like experience (PWA support).

Video loading issues are usually caused by slow internet, browser cache, or firewall restrictions. Try: refreshing the page, clearing browser cache (Ctrl+Shift+Delete), checking your internet speed (need 5+ Mbps for HD), disabling VPN/proxy, or trying a different browser. If issues persist, contact support with video ID and error message.

For audio issues: check volume settings (browser + system), ensure audio isn't muted in video player, try different headphones/speakers, update audio drivers, disable browser extensions (especially ad blockers), and test in incognito mode. If audio works elsewhere but not on SubLearn, check browser's site permissions for audio.

Progress syncs automatically every 30 seconds when online. Sync issues occur if you're offline, have unstable connection, or browser blocking cookies. Try: refreshing the page, checking internet connection, enabling cookies for sublearn.org, logging out and back in. Your progress is saved locally and will sync when connection is restored.

Chrome/Edge: Ctrl+Shift+Delete → Time Range: All time → Check "Cached images and files" → Clear data. Firefox: Ctrl+Shift+Delete → Time Range: Everything → Check "Cache" → OK. Safari: Safari menu → Preferences → Privacy → Manage Website Data → Remove All. After clearing cache, refresh SubLearn and log back in.

Performance issues can be caused by: too many browser tabs (close unused ones), outdated browser (update to latest), low device RAM (close other apps), slow internet (check speed), or browser extensions (disable ad blockers). Enable Performance Mode in Settings to reduce animations and optimize loading. Restart your browser after applying changes.

401 Unauthorized: Log in again. 403 Forbidden: Access restricted (subscription required). 404 Not Found: Content deleted or URL wrong. 500 Server Error: Our servers are down (retry in a few minutes). 503 Service Unavailable: Maintenance in progress. Check status.sublearn.org for live server status and scheduled maintenance.

We collect: account info (name, email, password hash), learning data (videos watched, exercises completed, vocabulary, progress), usage analytics (features used, time spent), and device info (browser, OS, IP address). We never sell your data. See our Privacy Policy for full details on data collection, storage, and usage.

Yes! SubLearn fully complies with GDPR (EU), CCPA (California), and international privacy laws. You have rights to access, export, correct, and delete your data anytime. We use explicit consent for cookies and data processing. EU users can exercise rights from Settings → Privacy → Data Rights.

Go to Settings → Privacy → Delete My Data. Choose to delete specific data (vocabulary, progress, history) or entire account. Account deletion is permanent and removes all personal data within 30 days. You'll receive a confirmation email. If you only want to pause learning, consider deactivating your account instead.

We use essential cookies (authentication, security), functional cookies (preferences, dark mode), and analytics cookies (usage stats, improvement). You can control cookies from the cookie banner on first visit or Settings → Privacy → Cookie Preferences. Essential cookies can't be disabled. We don't use advertising cookies.

We share data with service providers only (AWS, Stripe, SendGrid) to operate SubLearn. These partners are contractually obligated to protect your data and can't use it for other purposes. We never sell your data to advertisers or third parties. AI conversations are processed by OpenAI under data processing agreements with strict privacy protections.

Security measures include: encrypted passwords (bcrypt hashing), HTTPS encryption for all traffic, two-factor authentication (optional), session expiration (auto logout after inactivity), login history tracking, and anomaly detection (unusual login alerts). We recommend enabling 2FA and using a strong, unique password.

Passwords must be at least 8 characters and include a mix of letters (upper/lower), numbers, and symbols. We recommend using a password manager to generate and store strong passwords. Avoid common words, personal info, or reusing passwords from other sites. Change passwords regularly from Settings → Security.

Yes. Go to Settings → Security → Login History to see recent logins with date/time, device, browser, location, and IP address. If you see unfamiliar activity, immediately change your password, enable 2FA, and log out all devices from the same page. Contact support if you suspect unauthorized access.