Frequently Asked Questions

Free: 5 videos/day, basic exercises, limited AI (5 actions/day). Plus ($9/mo): Unlimited videos, all exercise types, 50 AI actions/day, ad-free, streak freeze. Pro ($19/mo): Everything in Plus + GPT-4o AI, unlimited AI actions, priority support, early features, offline downloads, custom learning paths. See Pricing page for full comparison.

Go to Settings → Subscription and click Upgrade. Choose Plus or Pro, select billing frequency (monthly or annual), enter payment details, and confirm. Your upgrade activates immediately, and you'll only pay the prorated amount for the current billing cycle. Cancel anytime.

Yes. Go to Settings → Subscription and click Change Plan or Cancel Subscription. Downgrades/cancellations take effect at the end of your current billing period—you keep Pro/Plus features until then. No refunds for partial months, but you won't be charged again.

We offer a 14-day money-back guarantee for first-time subscribers. If you're not satisfied, request a refund within 14 days of your initial purchase from Settings → Billing → Request Refund. Renewals are non-refundable, but you can cancel anytime to prevent future charges.

We accept credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, and Google Pay via our secure payment processor (Stripe). Payment info is encrypted and never stored on our servers. Update payment methods anytime from Settings → Billing.

Yes! Annual plans offer 2 months free. Plus Annual: $90/year (vs. $108 monthly = $18 savings). Pro Annual: $190/year (vs. $228 monthly = $38 savings). Annual subscribers are billed once per year and can cancel anytime with prorated refunds for unused months (first year only).

New users get a 7-day Pro trial when signing up. Experience all Pro features (unlimited AI, GPT-4o, custom paths) for free. No credit card required to start the trial. After 7 days, you'll revert to the Free plan unless you choose to subscribe. Trial is available once per account.

AI actions include conversation practice, scene explanations, phrase hunter, and smart condensed mode. Free: 5 actions/day. Plus: 50 actions/day. Pro: unlimited. Actions reset daily at midnight (your timezone). Track usage from Settings → AI Usage.

Free and Plus users can buy AI Action Packs: 50 actions for $4.99 or 200 actions for $14.99. Purchased actions never expire and stack with daily limits. Buy from Settings → AI Usage → Buy More Actions. Pro subscribers get unlimited actions and don't need packs.

View and download all past invoices from Settings → Billing → Invoice History. Invoices are available as PDFs and include your account details, plan, billing period, and payment method. Invoices are emailed automatically after each payment for accounting and expense reports.