I'm so sorry

You can use this phrase on its own or add a reason. For example, you can say I'm so sorry I'm late. It works perfectly in person, over the phone, or in a text message. To make it sound even more sincere, try to lower your voice slightly. A little bit of eye contact goes a long way here. Just don't overdo the drama unless you actually broke their favorite coffee mug!

Use this when you have caused a small or medium problem. It is great for when you keep someone waiting at a restaurant. Use it when you accidentally bump into a stranger on the street. It is also perfect for showing sympathy when a friend tells you bad news. If a friend says they lost their keys, I'm so sorry shows you care. It bridges the gap between a mistake and a solution.

Do not use this for very serious legal matters or major life catastrophes where a deeper conversation is needed. If you are just passing someone in a crowded hallway, a quick sorry or excuse me is better. Using I'm so sorry for tiny things like breathing too loudly might make you sound a bit too anxious. Also, avoid using it sarcastically unless you want to start a playful argument with a sibling!

In many English-speaking cultures, especially in the UK and Canada, people apologize a lot. Sometimes they apologize even when they didn't do anything wrong! I'm so sorry is the 'upgraded' version of the standard apology. It is a social lubricant that keeps relationships smooth. It shows you are polite and aware of others. It’s a very safe phrase to use almost anywhere.

You will often hear I am so sorry which is slightly more formal. Friends might say So sorry! to keep it quick and light. If you really messed up, you might hear I'm incredibly sorry or I'm truly sorry. In a professional setting, people might say I apologize for the inconvenience. But for 90% of life's little accidents, I'm so sorry is the perfect fit.