We take your concerns seriously
Formal business communication expression
Use this phrase to professionally validate a complaint and promise a serious investigation or solution.
En 15 secondes
- A formal way to acknowledge a complaint or problem professionally.
- Signals that you are listening and will take action soon.
- Best used in business, HR, or customer service contexts.
Signification
This phrase is a professional way to tell someone that you have heard their complaint and you are giving it your full attention. It is a promise that you aren't just ignoring them, but are actually looking for a solution.
Exemples clés
3 sur 6Responding to a customer complaint
We take your concerns seriously and have issued a full refund.
We take your concerns seriously and have issued a full refund.
In a formal HR meeting
Please know that we take your concerns about office safety seriously.
Please know that we take your concerns about office safety seriously.
A bank explaining a security update
We take your privacy concerns seriously, so we updated our encryption.
We take your privacy concerns seriously, so we updated our encryption.
Contexte culturel
This phrase is the cornerstone of modern Western corporate accountability. It became a standard PR response to help companies appear empathetic during crises or customer disputes. While highly professional, it is sometimes criticized as 'corporate jargon' if the company fails to follow through with actual changes.
The 'Follow-up' Rule
Always follow this phrase with an action. If you just say the phrase and stop, it sounds like you are brushing the person off.
Avoid 'Over-using' It
If you use this for every single small email, you will sound like a robot. Save it for actual problems or complaints.
En 15 secondes
- A formal way to acknowledge a complaint or problem professionally.
- Signals that you are listening and will take action soon.
- Best used in business, HR, or customer service contexts.
What It Means
When you say We take your concerns seriously, you are building a bridge. It tells the other person that their feelings or problems are valid. In the business world, it is the ultimate 'I hear you' statement. It moves the conversation from a complaint to a professional process. You are promising that their issue is now on your 'to-do' list. It is more than just a polite nod. It is a commitment to investigate or act.
How To Use It
Use this phrase at the start of a response to a complaint. It works best when followed by a specific action. For example, We take your concerns seriously, and we are investigating the error now. You can use it in emails, formal meetings, or official letters. It should sound calm and steady. Avoid using it if you are laughing or being casual. It requires a straight face and a professional tone. Think of it as putting on a suit for your words.
When To Use It
This is perfect for customer service situations. If a client is angry about a late delivery, this phrase calms them down. It is also great for HR meetings or when discussing safety. Use it when someone brings up a big problem that needs a real solution. It shows you are a professional who cares about quality. It is very common in the US and UK corporate worlds. If you work in a bank or a hospital, you will hear this a lot.
When NOT To Use It
Do not use this with your best friend over pizza. If they complain about their haircut, saying I take your concerns seriously will sound like a joke. It is too stiff for casual settings. Also, avoid it if you don't plan on doing anything. If you say it and then do nothing, people will think you are lying. It can sound like a 'canned response' if you use it too much. Don't use it for tiny things, like someone asking for a pen.
Cultural Background
This phrase grew out of the 'Customer is King' era of the 1980s and 90s. Large companies needed a way to sound human and responsible. It is a staple of 'Corporate Speak' in English-speaking countries. It reflects a culture that values formal accountability and conflict resolution. In the UK, it is often used to sound polite while maintaining a professional distance. In the US, it is a standard part of 'Customer Success' training. It is the verbal version of a firm handshake.
Common Variations
If you want to sound slightly different, try We value your feedback. For a more personal touch, use I am taking this very seriously. If the situation is urgent, you might say Your concerns are our top priority. Sometimes people say We are looking into the matter. All of these aim to reassure the listener. However, the original phrase remains the 'gold standard' for professional acknowledgment. It is clear, direct, and very hard to misunderstand.
Notes d'usage
This phrase is strictly formal. It is best used in writing (emails, reports) or formal spoken interactions (meetings, customer service calls). Avoid using it in casual conversation unless you are being intentionally ironic.
The 'Follow-up' Rule
Always follow this phrase with an action. If you just say the phrase and stop, it sounds like you are brushing the person off.
Avoid 'Over-using' It
If you use this for every single small email, you will sound like a robot. Save it for actual problems or complaints.
The Sarcasm Trap
In the UK and US, friends might use this phrase sarcastically to mock corporate talk. If a friend says it when you complain about the weather, they are teasing you!
Exemples
6We take your concerns seriously and have issued a full refund.
We take your concerns seriously and have issued a full refund.
Shows the phrase followed by a concrete action to resolve the issue.
Please know that we take your concerns about office safety seriously.
Please know that we take your concerns about office safety seriously.
Validates an employee's worry in a high-stakes environment.
We take your privacy concerns seriously, so we updated our encryption.
We take your privacy concerns seriously, so we updated our encryption.
Used to justify a change in policy or technology.
I take your concerns about my bad singing seriously, but I'm not stopping.
I take your concerns about my bad singing seriously, but I'm not stopping.
Uses formal language in a casual setting for a funny, ironic effect.
We take your concerns seriously and will run more tests today.
We take your concerns seriously and will run more tests today.
Provides emotional and professional reassurance in a medical context.
We take your concerns regarding the service seriously and will speak to the staff.
We take your concerns regarding the service seriously and will speak to the staff.
A standard way to handle an unhappy diner.
Teste-toi
Choose the best word to complete this professional reassurance.
We take your ___ seriously and will investigate the matter immediately.
`Concerns` is the standard noun used in this professional idiom to refer to problems or complaints.
Finish the sentence to sound most professional.
We ___ your concerns seriously.
The verb `take` is always used in this specific expression; 'take something seriously' is a common collocation.
🎉 Score : /2
Aides visuelles
Formality Spectrum
Talking to a friend
I hear ya.
General workplace talk
I'll look into that for you.
Official business response
We take your concerns seriously.
Legal or PR statement
The organization treats all grievances with the utmost gravity.
Where to use 'We take your concerns seriously'
Customer Support
Handling a product defect complaint.
HR Department
Discussing workplace environment issues.
Public Relations
Responding to a community issue.
Medical/Safety
Addressing a patient's safety worry.
Questions fréquentes
10 questionsWhile mostly used by businesses, any organization or individual in a formal role (like a teacher or doctor) can use it. It simply signals a professional level of attention to a problem.
Yes! Use I if you are the person directly responsible for fixing the problem. Use We to represent your whole company or team.
No, it only means the problem has been acknowledged. It is a promise to start the process of fixing it, not the solution itself.
In this context, yes. However, concerns sounds more polite and less aggressive than the word complaints.
You could say I'll get right on that or I hear what you're saying. These are much more common in relaxed office settings.
Only if it is a professional text to a client. If you text it to a friend, it will sound very stiff and strange.
Because it is a very safe, standard phrase used by companies to avoid sounding emotional. It is designed to be polite without making specific legal promises.
Yes, if the interviewer asks how you handle difficult customers, you can say, 'I always tell them that we take their concerns seriously.'
You should still use the phrase if you are in a professional role. It is about showing respect to the customer's perspective, even if you disagree.
Not quite. Into account means you will think about them while making a decision. Seriously implies a more active, urgent response.
Expressions liées
We value your feedback
A general way to thank someone for their opinion or complaint.
Rest assured
A formal way to tell someone they don't need to worry.
Looking into the matter
Investigating a specific problem or situation.
Your satisfaction is our priority
A very formal customer service slogan about caring for the client.
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