Can I take a message?

Use this phrase right after you tell someone the person they want isn't available. First, say something like I'm sorry, Sarah is out. Then, follow up immediately with Can I take a message? It keeps the conversation moving forward. You don't need to wait for them to ask. It’s much better than just saying She’s not here and hanging up. That would be a bit cold, wouldn't it?

You can use this in almost any professional or social setting. It’s perfect for answering the office phone. It’s great when your roommate is in the shower and their mom calls. Use it at a front desk or a reception area. Even if you don't have a pen, you can say it. Just make sure you find a way to remember the info!

Don't use this if the person is actually standing right next to you. That would be very awkward and maybe a little funny. Avoid it if the caller is a telemarketer you want to ignore. If the situation is extremely urgent, like a medical emergency, skip this. Instead, ask for their number or tell them to call emergency services. Also, don't use it if you know you'll forget to pass the message along.

In English-speaking cultures, being a 'gatekeeper' is a sign of politeness. We value efficiency and helping others connect. Historically, this phrase comes from the era of landline phones and paper pads. Even in our digital world, the phrase survived the jump to cell phones. It shows you respect the caller's time. It’s a small social contract that says, 'I will help you.'

You might hear Would you like to leave a message? which is slightly more formal. In a very casual house, you might hear Want me to tell him you called? or Can I give her a note? If you are in a rush, you might say Can I take a quick message? All of these do the same job. They all show you are a helpful person.