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To clarify or explain the reason for a misunderstanding, mistake, or suspicious situation to clear up doubts.

To lead someone in the wrong direction or give a false impression; to mislead or misguide through incorrect information.

To be unclear, vague, or ambiguous in meaning, making it difficult to understand or define.

Performed by or affecting only one person, group, or country involved in a situation without considering the other side. It refers to a lack of reciprocity.

To be brief and clear without unnecessary words. It refers to being concise and to the point.

To state or express something again or in a different way, typically to clarify or emphasize; to paraphrase.

The act of asking for information about something. Essential for formal emails and customer service contexts.

To show the way or provide information about something to others. Frequently used in service and workplace contexts.

To ask for information about something. This is a very common word in IELTS General Training letters when asking for details about a job, course, or service.

To get in touch with someone by phone, email, or other means. Essential for closing IELTS letters (e.g., 'I look forward to hearing from you').