B1 verb Formal

投诉

[tóu sù]

To express dissatisfaction about a service or product to an official body or the provider. This is a high-frequency topic in the IELTS General writing section (letters of complaint).

Examples

3 of 5
1

我决定写信投诉这家酒店。

I decided to write a letter to complain about this hotel.

2

我们将正式向消费者协会投诉。

We will formally complain to the Consumer Association.

3

算了吧,投诉太麻烦了。

Forget it, complaining is too much trouble.

Word Family

Noun
投诉人
Verb
投诉
💡

Memory Tip

Tou (to throw/send) + Su (to tell/state) = Sending your story to someone to solve a problem.

Quick Quiz

如果产品有质量问题,你有权向厂家___。

Correct!

The correct answer is: 投诉

Examples

1

我决定写信投诉这家酒店。

everyday

I decided to write a letter to complain about this hotel.

2

我们将正式向消费者协会投诉。

formal

We will formally complain to the Consumer Association.

3

算了吧,投诉太麻烦了。

informal

Forget it, complaining is too much trouble.

4

研究显示,投诉率与服务质量成反比。

academic

Research shows that the complaint rate is inversely proportional to service quality.

5

客服部门正在处理客户的投诉。

business

The customer service department is handling customer complaints.

Word Family

Noun
投诉人
Verb
投诉

Common Collocations

投诉电话 complaint hotline
提出投诉 lodge a complaint
收到投诉 receive a complaint
投诉无门 no way to complain
办理投诉 handle a complaint

Common Phrases

写投诉信

write a complaint letter

恶意投诉

malicious complaint

投诉处理

complaint handling

Often Confused With

投诉 vs 抱怨

抱怨 is more informal (grumbling/whining), while 投诉 is a formal action taken with an authority.

📝

Usage Notes

Essential for IELTS Task 1 complaint letters.

⚠️

Common Mistakes

Learners often use 投诉 as a noun only, but it is frequently used as a verb in Chinese.

💡

Memory Tip

Tou (to throw/send) + Su (to tell/state) = Sending your story to someone to solve a problem.

📖

Word Origin

Tou (to send/cast) + Su (to state/accuse).

Grammar Patterns

向...投诉 投诉 + noun (object)
🌍

Cultural Context

Consumer rights (3.15 Day) is a big topic in China regarding '投诉'.

Quick Quiz

如果产品有质量问题,你有权向厂家___。

Correct!

The correct answer is: 投诉

Related Phrases

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