投诉
To express dissatisfaction about a service or product to an official body or the provider. This is a high-frequency topic in the IELTS General writing section (letters of complaint).
Examples
3 of 5我决定写信投诉这家酒店。
I decided to write a letter to complain about this hotel.
我们将正式向消费者协会投诉。
We will formally complain to the Consumer Association.
算了吧,投诉太麻烦了。
Forget it, complaining is too much trouble.
Word Family
Memory Tip
Tou (to throw/send) + Su (to tell/state) = Sending your story to someone to solve a problem.
Quick Quiz
如果产品有质量问题,你有权向厂家___。
Correct!
The correct answer is: 投诉
Examples
我决定写信投诉这家酒店。
everydayI decided to write a letter to complain about this hotel.
我们将正式向消费者协会投诉。
formalWe will formally complain to the Consumer Association.
算了吧,投诉太麻烦了。
informalForget it, complaining is too much trouble.
研究显示,投诉率与服务质量成反比。
academicResearch shows that the complaint rate is inversely proportional to service quality.
客服部门正在处理客户的投诉。
businessThe customer service department is handling customer complaints.
Word Family
Common Collocations
Common Phrases
写投诉信
write a complaint letter
恶意投诉
malicious complaint
投诉处理
complaint handling
Often Confused With
抱怨 is more informal (grumbling/whining), while 投诉 is a formal action taken with an authority.
Usage Notes
Essential for IELTS Task 1 complaint letters.
Common Mistakes
Learners often use 投诉 as a noun only, but it is frequently used as a verb in Chinese.
Memory Tip
Tou (to throw/send) + Su (to tell/state) = Sending your story to someone to solve a problem.
Word Origin
Tou (to send/cast) + Su (to state/accuse).
Grammar Patterns
Cultural Context
Consumer rights (3.15 Day) is a big topic in China regarding '投诉'.
Quick Quiz
如果产品有质量问题,你有权向厂家___。
Correct!
The correct answer is: 投诉
Related Phrases
Related Vocabulary
More business words
提供
B1To supply or make something available for use; to give what is needed.
效率
B1The state or quality of being efficient; the ratio of the useful work performed by a machine or in a process to the total energy expended or heat taken in.
方案
B1A proposed plan, scheme, or program of action. It often refers to a formal solution or a method to achieve a goal.
利益
B1The advantage or benefit that is gained from something, often related to finance or power.
剥离
B2To strip away, peel off, or separate a part from the whole, often used for organizations or abstract layers.
潜在
B1Having or showing the capacity to become or develop into something in the future. Often used to describe risks or customers.
需求
B1The desire of consumers, clients, etc., for a particular commodity or service; a requirement or necessity.
竞争
B1The activity or condition of striving to gain or win something by defeating or establishing superiority over others who are trying to do the same.
合作
B1The action or process of working together to the same end.
转型
B1To undergo a major change in form, nature, or structure, especially regarding economy or society.
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